We're here to help! Get in touch with our support team for assistance with your purchases, technical issues, or any questions.
Fill out the form below and we'll get back to you as soon as possible.
support@justaddwater.dev
24-48 hour response timeMonday - Friday: 9 AM - 6 PM EST
Weekend responses may be delayedTrack your support requests
All messages receive a ticket numberFind quick answers to common questions
After completing your purchase, you can download your products from the "My Purchases" section in your dashboard. Each download link is valid for 30 days from the purchase date.
We support ZIP files, code files (PHP, JS, CSS, HTML), JSON, and text files. Maximum file size is 50MB per product.
Yes, we offer a 30-day refund policy for all purchases. If you're not satisfied with your product, please contact us with your order number.
Please use our contact form below and select "Bug Report" as the category. Include your order number and a detailed description of the issue.
Yes, we provide basic technical support for all products. For complex issues, we may refer you to the original developer or provide additional guidance.
We typically respond to support requests within 24 hours during business days. Priority requests are handled first.
Absolutely! All our code solutions are provided with full source code and can be customized to fit your specific needs.
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through our payment gateway.