Refund Policy

Our policy on returns and refunds for digital products

1. Digital Product Policy

JustAddWater.dev specializes in digital products including code solutions, scripts, and developer tools. Due to the nature of digital products, our refund policy is designed to balance customer satisfaction with the protection of intellectual property.

2. General Refund Policy

All sales are final for digital products. Once a product has been purchased and downloaded, we cannot offer refunds under normal circumstances due to the immediate access and potential for copying of digital content.

3. Refund Eligibility

Refunds may be considered only in the following exceptional circumstances:

Technical Issues

  • The product does not work as described in the product documentation
  • The product contains critical bugs that prevent basic functionality
  • The product is incompatible with the stated system requirements
  • The download file is corrupted or incomplete

Documentation Issues

  • The product description was significantly misleading
  • Essential features were not disclosed in the product description
  • The product differs substantially from what was advertised

4. Refund Request Process

To request a refund, you must:

  1. Contact us within 7 days of purchase
  2. Provide your order number and email address
  3. Describe the specific technical issue or problem
  4. Provide evidence of the issue (screenshots, error messages, etc.)
  5. Allow us reasonable time to investigate and attempt to resolve the issue

5. Refund Exclusions

Refunds will NOT be provided for:

  • Change of mind or buyer's remorse
  • Failure to read product descriptions or requirements
  • Incompatibility with custom or modified systems
  • Lack of technical knowledge to implement the solution
  • Products that work but don't meet your specific needs
  • Requests made more than 7 days after purchase
  • Products that have been modified or customized

6. Investigation Process

When a refund is requested:

  1. We will investigate the reported issue within 2-3 business days
  2. We may request additional information or clarification
  3. We will attempt to provide a solution or workaround when possible
  4. If the issue cannot be resolved, we will process the refund

7. Refund Processing

If a refund is approved:

  • Refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • You will receive confirmation via email
  • Your access to the product will be revoked

8. Partial Refunds

In some cases, we may offer partial refunds for:

  • Products with minor issues that can be partially resolved
  • Bundle purchases where only one item has issues
  • Cases where a workaround can be provided

9. Support and Resolution

Before requesting a refund, we encourage you to:

  • Contact our support team for assistance
  • Check our documentation and FAQ
  • Allow us to help resolve any technical issues
  • Consider if a solution or workaround is available

10. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us directly, we reserve the right to:

  • Dispute the chargeback with supporting documentation
  • Suspend or terminate your account
  • Refuse future service

11. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will apply to purchases made after the effective date of the changes.

12. Contact Information

For refund requests or questions about this policy, please contact us through our contact page with your order details.

Last updated: November 06, 2025